Privacy Policy

Effective Date: July 23, 2025

Phoenix Rehab (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://phoenixrehab.ca, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information (such as your name, phone number, email address) when you:

• Book an appointment

• Subscribe to our newsletter or offers

• Submit a contact form

• Call or email us

• Health-related information (if provided by you for booking or consultation purposes)

• Payment and insurance information (if used during booking or billing)

• Usage Data through cookies, such as:

• IP address

• Browser type

• Pages visited

• Time and date of visit

2. How We Use Your Information

We use the collected information to:

• Schedule and manage appointments

• Respond to inquiries

• Provide services and process payments

• Send email updates, wellness tips, and promotions (with your consent)

• Improve website functionality and user experience

• Comply with legal and insurance requirements

3. Sharing Your Information

We do not sell your personal information. We may share data with:

• Our service providers (e.g., JaneApp, MailerLite, Google, Stripe)

• Insurance partners (for direct billing purposes, with your consent)

• Law enforcement or regulatory bodies, if legally required

4. Cookies & Analytics

Our website uses cookies and similar tracking tools to enhance your browsing experience and help us understand how visitors use our site. You can disable cookies in your browser settings.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

• Access and correct your personal information

• Withdraw consent to marketing communications

• Request deletion of your data (subject to legal limitations)

To exercise any of these rights, contact us at:

📧 info@phoenixrehab.ca

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📍 100B – 3300 Boundary Rd, Burnaby, BC

📞 (778) 379-9888

📧 info@phoenixrehab.ca